Refund and Cancellation Policies

Returns and Cancellation Policy – Family Adventures and Twilight Trails

Growtheatre CIC will reimburse tickets for our Family Adventures and Twilight Trails if this is requested 7 days in advance of the event. If a refund is requested after that time period has elapsed, Growtheatre CIC will put your tickets on sale and if they resold before the day of the Family Adventure or Twilight Trail we will reimburse you the tickets minus the small bank handling refund fee. Growtheatre CIC is unable to refund or change tickets on the day of the Family Adventure or Twilight Trail; this is because we are unable to contact people on our Waiting List as we are usually in the woods preparing for the Family Adventure or Twilight Trail.

In the unlikely event that not enough people book onto a Family Adventure or Twilight Trail, Growtheatre CIC reserves the right to cancel the Family Adventure or Twilight Trail with a minimum of 24 hours notice. All customers will be offered a choice of a full refund or to be moved to another Family Adventure or Twilight Trail.

Returns and Cancellation Policy – Theatre Classes for Adults

Growtheatre CIC offers refunds for Theatre Classes for Adults blocks if requested at least 7 days before the start date. If a refund is requested less than 7 days before the start date, we will attempt to resell your ticket. If the ticket is successfully resold before the start date, we will refund the ticket price minus a small bank handling fee. Refunds cannot be issued on or after the start date of the block.

Growtheatre CIC reserves the right to cancel a Theatre Classes for Adults block if fewer than 10 participants are booked. In this case, we will provide a minimum of 24 hours’ notice and offer customers the choice of a full refund or a transfer to another Theatre Classes for Adults block.

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